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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Form is not redirecting to my Website

    Asked by keepgrowing on May 09, 2014 at 05:31 PM

    By the way, devanb is no longer my webmaster and I need to get his information off my forms. 

    I have heard from a couple of people that are signing up for classes that they are getting this error. A thank you note is not going to them, nor are they being redirected to my website. Instead, the webpage they are taken to instead of a thank you is this:


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    JotForm Support

    Answered by EltonCris on May 09, 2014 at 08:11 PM


    Which of the form in your account is not redirecting back to your website?

    Is this about after the user has successfully paid over Paypal? Or before they are directed to Paypal?

    I tried the classes form on your page and it's redirecting me to the Paypal page correctly, is this correct? Have you tried it on your side to confirm if it is happening your end as well?

    You can check my test here: https://shots.jotform.com/elton/gif/paypL_works12.gif

    We'll await your reply. Thank you!