What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to Cancel my Paid Account and Your Page Won't Let Me

    Asked by gbartanus on May 10, 2014 at 01:18 PM

    I do NOT want to continue paying for your service. I just tried to downgrade to the Free Plan and your page won't allow me to do that.  It gives some incomprehensible error message that says "Your subscription has been scheduled to be cancelled manually."

    Whatever that means, PLEASE CANCEL IT IMMEDIATELY.  If you put through a transaction on PayPal, I will notify them that you did this AGAINST my wishes.

    Please let me know when you have cancelled my account.

    Thank you,

    Gary Bartanus

    paid account and message cancelled transaction my account
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 10, 2014 at 10:50 PM

    The subscriptions is already cancelled. Your account is scheduled to downgrade on May 15.