Submissions counter shows different # than actual submissions

  • lindseysteinkamp
    Asked on May 12, 2014 at 11:45 AM

    Hello,

    I was wondering why the number of submissions in my submissions counter does not match what is shown in My Forms.  The submissions ticker shows that I should have 91 submissions, while there are actually only 78.  Are there submissions that are not going through?  Please help me resolve this issue.

    Thank you,

    Lindsey Steinkamp

    Jotform Thread 375912 Screenshot
  • TitusN
    Replied on May 12, 2014 at 1:27 PM

    Hello,

    I checked your account and noticed the same anomaly.

    I checked for any fields on the form which might cause this, or any setting in your account that might cause this - I could not come up with nothing.

    Please do the following:

     - Use the submission master App to see the history of your submissions - basically in a lot more detail

     - If the app reports the same number of submissions, I shall ask our developers to take a look at this.

    It could be a bug - our developers will know better.

    Looking forward to your response.