- lindseysteinkampAsked on May 12, 2014 at 11:45 AM
I was wondering why the number of submissions in my submissions counter does not match what is shown in My Forms. The submissions ticker shows that I should have 91 submissions, while there are actually only 78. Are there submissions that are not going through? Please help me resolve this issue.
- JotForm SupportTitusNAnswered on May 12, 2014 at 01:27 PM
I checked your account and noticed the same anomaly.
I checked for any fields on the form which might cause this, or any setting in your account that might cause this - I could not come up with nothing.
Please do the following:
- Use the submission master App to see the history of your submissions - basically in a lot more detail
- If the app reports the same number of submissions, I shall ask our developers to take a look at this.
It could be a bug - our developers will know better.
Looking forward to your response.