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    Submissions counter shows different # than actual submissions

    Asked by lindseysteinkamp on May 12, 2014 at 11:45 AM


    I was wondering why the number of submissions in my submissions counter does not match what is shown in My Forms.  The submissions ticker shows that I should have 91 submissions, while there are actually only 78.  Are there submissions that are not going through?  Please help me resolve this issue.

    Thank you,

    Lindsey Steinkamp

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    JotForm Support

    Answered by TitusN on May 12, 2014 at 01:27 PM


    I checked your account and noticed the same anomaly.

    I checked for any fields on the form which might cause this, or any setting in your account that might cause this - I could not come up with nothing.

    Please do the following:

     - Use the submission master App to see the history of your submissions - basically in a lot more detail

     - If the app reports the same number of submissions, I shall ask our developers to take a look at this.

    It could be a bug - our developers will know better.

    Looking forward to your response.