What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions counter shows different # than actual submissions

    Asked by lindseysteinkamp on May 12, 2014 at 11:45 AM

    Hello,

    I was wondering why the number of submissions in my submissions counter does not match what is shown in My Forms.  The submissions ticker shows that I should have 91 submissions, while there are actually only 78.  Are there submissions that are not going through?  Please help me resolve this issue.

    Thank you,

    Lindsey Steinkamp

    Screenshot
    Submissions My Forms counter hello
  • Profile Image
    JotForm Support

    Answered by TitusN on May 12, 2014 at 01:27 PM

    Hello,

    I checked your account and noticed the same anomaly.

    I checked for any fields on the form which might cause this, or any setting in your account that might cause this - I could not come up with nothing.

    Please do the following:

     - Use the submission master App to see the history of your submissions - basically in a lot more detail

     - If the app reports the same number of submissions, I shall ask our developers to take a look at this.

    It could be a bug - our developers will know better.

    Looking forward to your response.