What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I set up my payment service?

    Asked by caramayo on May 13, 2014 at 04:45 PM

    I tried to add a payment tool (Paypal) to my survey but it's only allowing me to choose what I would like to pay for. I don't understand how to send my customers to the paypal website to pay. Please help!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by abajan on May 13, 2014 at 07:03 PM

    From what I can tell, your form has no submit button. Please insert one from the Form Tools menu

    and save the form.

    Now, when users complete and submit the form, they should be directed to PayPal to make their payment.

  • Profile Image

    Answered by caramayo on May 14, 2014 at 09:47 AM

    ah! Thank you!