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    katzjcc
    Asked on May 14, 2014 at 09:15 AM

    We do not have over 100 submissions and we only use our form internally.  We keep having this problem.  Please help

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    katzjcc
    Answered on May 14, 2014 at 09:19 AM

    PS WE HAVE BEEN ASKING FOR HELP AND HAVE NOT RECEIVED AN ANSWER

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    Carina
    Answered on May 14, 2014 at 12:04 PM

    You have 101 Mb of the 100Mb available space associated with the free plan. I activated your account but it is necessary for you to delete submissions and free up space in order to avoid future suspensions. I recommend you to download the form submissions and t download the uploaded files, else they will be lost when you erase the submissions.

    You can consider these integrations that allow you to host the files so you can have free space in your account:

    http://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

    http://www.jotform.com/help/177-How-to-Enable-FTP-on-Form-Submissions

    Let us know if further support is needed.