What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form disabled

    Asked by katzjcc on May 14, 2014 at 09:15 AM

    We do not have over 100 submissions and we only use our form internally.  We keep having this problem.  Please help

    Submissions problem and
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    Answered by katzjcc on May 14, 2014 at 09:19 AM

    PS WE HAVE BEEN ASKING FOR HELP AND HAVE NOT RECEIVED AN ANSWER

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    Answered by Carina on May 14, 2014 at 12:04 PM

    You have 101 Mb of the 100Mb available space associated with the free plan. I activated your account but it is necessary for you to delete submissions and free up space in order to avoid future suspensions. I recommend you to download the form submissions and t download the uploaded files, else they will be lost when you erase the submissions.

    You can consider these integrations that allow you to host the files so you can have free space in your account:

    http://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

    http://www.jotform.com/help/177-How-to-Enable-FTP-on-Form-Submissions

    Let us know if further support is needed.