Google Analytics Not Tracking Original Source

  • Profile Image
    Asked on May 15, 2014 at 03:58 AM

    Hello, the issue I am currently having is that all of my completed goals in Google Analytics that use JotForm to get to my custom "Thank You" page are saying they are being referred to me via " / referral"

    So unfortunately, I can't really track their true source.  Can you help me?

  • Profile Image
    Answered on May 15, 2014 at 09:14 AM


    Thank you for contacting us.

    How about redirecting your user to a custom thank page in your website then put the google analytics script in your thank you page. Can you try that let's see if that captures the source of the submitter.

    Paste your thank you page URL in 'Custom URL'.

  • Profile Image
    Answered on December 01, 2014 at 09:50 AM


    We've tried this solution, but are still losing our source tracking because before it redirects to our /thank-you page the users are directed to a unique Jotform URL.

    Any ideas how to fix this?


  • Profile Image
    Answered on December 01, 2014 at 11:19 AM

    Hi Killian,

    I've created a separate thread so that we can focus more on the concern that you have and to further give you assistance. Please refer to this link for an update:

    Thank you.