What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Analytics Not Tracking Original Source

    Asked by popupgelato on May 15, 2014 at 03:58 AM

    Hello, the issue I am currently having is that all of my completed goals in Google Analytics that use JotForm to get to my custom "Thank You" page are saying they are being referred to me via "submit.jotform.co / referral"

    So unfortunately, I can't really track their true source.  Can you help me?

    Page URL:
    http://www.popupgelato.com/contact-us/

    Screenshot
    source analytics tracking JotForm hello
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    Answered by jedcadorna on May 15, 2014 at 09:14 AM

    Hello,

    Thank you for contacting us.

    How about redirecting your user to a custom thank page in your website then put the google analytics script in your thank you page. Can you try that let's see if that captures the source of the submitter.

    Paste your thank you page URL in 'Custom URL'.

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    Answered by WebSummit on December 01, 2014 at 09:50 AM

    Hey,

    We've tried this solution, but are still losing our source tracking because before it redirects to our /thank-you page the users are directed to a unique Jotform URL.

    Any ideas how to fix this?

    Killian 

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    JotForm Support

    Answered by Charlie on December 01, 2014 at 11:19 AM

    Hi Killian,

    I've created a separate thread so that we can focus more on the concern that you have and to further give you assistance. Please refer to this link for an update: http://www.jotform.com/answers/467493

    Thank you.