Receiving message"Your report is being generated. Please be patient" and taking long time to load report

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    canefe
    Asked on May 15, 2014 at 10:53 AM
    I usually receive a message stating "Your report is being generated. Please be patient" even for minor changes. And it ususally takes hours to get the report I need.
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    jonathan
    Answered on May 15, 2014 at 02:28 PM

    Hi,

    If you were refering to the Excel Report that is taking hours to load on your screen when you view it using the form's  http://www.jotformeu.com/form/40077000975349  Report, -- I was NOT able to encounter this issue yet when I tried it on my end.

     

    when I click on the Excel Download Report link https://www.jotform.com/excel/41344208532043 of the form, it only took about 3mins, and I was able to open the Excel Report

     

    Can you please tell us what is the link you were using to view the Excel Report? We will also try to test on our end.

    Inform us if issue persist.

    Thanks!