How can I cancel my subscription?

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    Asked on May 15, 2014 at 08:22 PM

    Hello. I cancelled my subscription on Paypal, but on Jotform, I am still on Premium Plan. When I clicked cancel subscription, a message saying 'Your subscription has been scheduled to be cancelled manually.' Please assist. TQ.

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    Answered on May 16, 2014 at 03:01 AM

    Hello opistudent,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own PayPal account.

    It seems you have already cancelled your subscription successfully. Your account will stay premium for the time you have already paid and will downgrade on June 12, 2014.

    Thank you!