Blank submission email

  • jeantaveras
    Asked on May 16, 2014 at 11:52 AM

    Im trying to open a new submission i received, but its not shown now since you 'update' this page. Please fix it!!!

    Jotform Thread 378413 Screenshot
  • Mike_T Jotform Support
    Replied on May 16, 2014 at 2:56 PM

    Thank you for contacting us.

    I was not able to reproduce the issue on a cloned version of your form.

    Please note that you can check the submissions details through a form Submissions page:

    Blank submission email Image 1 Screenshot 30

    As far as I can see, mentioned submission is missing payment details. Have you received the payment related to mentioned submission?

    Blank submission email Image 2 Screenshot 41