What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Blank submission email

    Asked by jeantaveras on May 16, 2014 at 11:52 AM

    Im trying to open a new submission i received, but its not shown now since you 'update' this page. Please fix it!!!

    Page URL:
    www.epayDO.net

    Screenshot
    web form not visible new submission shown
  • Profile Image
    JotForm Support

    Answered by Mike_T on May 16, 2014 at 02:56 PM

    Thank you for contacting us.

    I was not able to reproduce the issue on a cloned version of your form.

    Please note that you can check the submissions details through a form Submissions page:

    As far as I can see, mentioned submission is missing payment details. Have you received the payment related to mentioned submission?