What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot edit form in Internet Explorer.

    Asked by mawagoner on May 16, 2014 at 06:08 PM

    Hello,

    I cannot edit any of my forms using Internet Explorer 8.  The pages load, but all form fields are blank.  I've cleared my browser cache & restarted, but no changes.  Firefox will open the forms just fine, but I need IE to work.

    Any help would be appreciated.

    Regards, Mike

     

    Page URL:
    http://submit.jotformpro.com/form.php?formID=22076786394970&amp;sid=21<br/>7429822334436135&amp;mode=edit

    Screenshot
    cannot edit form My Forms cache hello all
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 16, 2014 at 08:42 PM

    Hi, I just tested your form in IE10, and it loads without a problem:

    I would recommend you to use another version rather than IE8.

  • Profile Image

    Answered by mawagoner on May 16, 2014 at 09:21 PM

    I'm sorry, but our company is unable to upgrade above IE8.  Are there any cache settings that can be reset, inside or outside of the browser?

  • Profile Image
    JotForm Support

    Answered by Welvin on May 16, 2014 at 11:41 PM

    You mean, clearing forms cache: http://www.jotform.me/help/229-How-to-Clear-your-Form-Cache. I don't think this would work, but you can try it.

    We always recommend using the newest version, especially for Internet Explorer. Older version would cause an issue such as this one. 

    Try it with and without compability mode. Press F12 while in editing the form in IE, this will open up the Developers Console, in the Browser Mode, select IE8

    I hope that helps.

    Thanks