What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are some forms arriving blank?

    Asked by GreenSocials on May 18, 2014 at 11:43 AM

    Hello,

     

    For some reason, some forms are arriving blank. Everything inside the email arrives blank.

    I have attached a screenshot.

     

    WHat is going on?

    Screenshot
    email hello attached
  • Profile Image

    Answered by bob on May 18, 2014 at 12:42 PM

    Hi,

    Please reconfigure your email alert and do not leave Sender Name field with "Please Select" as a value.

    You can try sending your form after whitelisting the jotmail IP addresses. Please click the link below:

    http://support.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know what happens after trying this.

    Thank you