Why are some forms arriving blank?

  • Profile Image
    GreenSocials
    Asked on May 18, 2014 at 11:43 AM

    Hello,

     

    For some reason, some forms are arriving blank. Everything inside the email arrives blank.

    I have attached a screenshot.

     

    WHat is going on?

  • Profile Image
    bob
    Answered on May 18, 2014 at 12:42 PM

    Hi,

    Please reconfigure your email alert and do not leave Sender Name field with "Please Select" as a value.

    You can try sending your form after whitelisting the jotmail IP addresses. Please click the link below:

    http://support.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know what happens after trying this.

    Thank you