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  • Profile Image

    Forms Submission Emails were not being received

    Asked by ElevateTheArts on May 18, 2014 at 05:43 PM

    i am also having this problem... all our forms were working just fine, and then about 3 weeks ago we started getting enquiries about whether we'd received submissions... to discover that we HAD but NONE of us had received the notices... so didn't know the submissions were in!!

    this is highly inconvenient... 

    any suggestions? yes, each fom has different settings... the volunteer applications & performer applications are the high priority now, as vending applications are now closed.

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 18, 2014 at 06:40 PM

    Is this still happening?, I have checked the forms, and everything seems to be fine, even our email logs shows good delivery of the notifications:

    /var/log/jotform/amazonSES.log:[18/May/2014:18:28:57 -0400] 32475937915264 AmazonSES Sent email to comm@elevatethearts.com, vendorcoordinator@elevatethearts.com - MessageID:000001461173bffa-61a50a35-f431-4929-a37c-afa23224f8be-000000 - RequestId:ccf57893-dedb-11e3-8bdf-8983618fe08c

    I would recommend you white-list our domain names if the issue persist:

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com
  • Profile Image

    Answered by ElevateTheArts on May 18, 2014 at 07:10 PM

    hi

    yes... and i've checked spam etc. it's a bit of a mystery, but i'm starting to think it's at our end, because the other forms do, indeed, seem to be getting notices to their owners..

    so i will do the whitelist thing for the comm@ address, as that's the main one that is not receiving reliably.

     

    thanks.

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    JotForm Support

    Answered by jonathan on May 18, 2014 at 07:14 PM

    Thank you for updating us.

    Do contact us again anytime should you need our assistance.

    Thanks!