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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Clients still unable to make payments due to "invalid merchant configuration"

    Asked by sandrafl08 on May 19, 2014 at 11:46 AM

    When registering for the form, the message "Invalid Configuration" pops up. It says "This transaction cannot be processed due to invalid merchant configuration." I have signed in and continue to have this problem. Also is there a phone number I can call to speak to  tech support directly? 

    Page URL:
    http://form.jotform.us/form/41124423339144

    Screenshot
    problem message phone number transaction
  • Profile Image
    JotForm Support

    Answered by KadeJM on May 19, 2014 at 01:51 PM

    Have you accepted your PayPal Agreement within your PayPal Seller Account?

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    JotForm Support

    Answered by KadeJM on May 19, 2014 at 01:53 PM

    Sorry, I meant to say " PayPal Billing Agreement " it's an agreement form that you must agree to within your PayPal Account once they approve you for PayPal Pro. It also enables your advanced features so that they work properly.

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    Answered by sandrafl08 on May 19, 2014 at 02:21 PM
    I was on the phone with paypal and they told me to delete the API
    information and enter it again. I followed these directions and it's still
    not working. I don't see an option to accept a billing agreement, but I
    believe I already did this when setting up the account. Do you suggest
    anything else?
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 19, 2014 at 03:45 PM

    The "Invalid Merchant configuration" means that there is something wrong in your Paypal account,still. In light of this you must consult with Paypal support, so they can walk you through the screen in order to accept properly the Paypal Billing agreement.