Clients still unable to make payments due to "invalid merchant configuration"

  • Profile Image
    sandrafl08
    Asked on May 19, 2014 at 11:46 AM

    When registering for the form, the message "Invalid Configuration" pops up. It says "This transaction cannot be processed due to invalid merchant configuration." I have signed in and continue to have this problem. Also is there a phone number I can call to speak to  tech support directly? 

  • Profile Image
    KadeJM
    Answered on May 19, 2014 at 01:51 PM

    Have you accepted your PayPal Agreement within your PayPal Seller Account?

  • Profile Image
    KadeJM
    Answered on May 19, 2014 at 01:53 PM

    Sorry, I meant to say " PayPal Billing Agreement " it's an agreement form that you must agree to within your PayPal Account once they approve you for PayPal Pro. It also enables your advanced features so that they work properly.

  • Profile Image
    sandrafl08
    Answered on May 19, 2014 at 02:21 PM
    I was on the phone with paypal and they told me to delete the API
    information and enter it again. I followed these directions and it's still
    not working. I don't see an option to accept a billing agreement, but I
    believe I already did this when setting up the account. Do you suggest
    anything else?
    ...
  • Profile Image
    Jeanette
    Answered on May 19, 2014 at 03:45 PM

    The "Invalid Merchant configuration" means that there is something wrong in your Paypal account,still. In light of this you must consult with Paypal support, so they can walk you through the screen in order to accept properly the Paypal Billing agreement.