Zip Code, Numeric Figures only error - PayPal

  • Profile Image
    mgavaldon
    Asked on May 19, 2014 at 04:05 PM

    One of my forms returned an error to a user in the Payment section that her zip code needed to be in numeric only, she was never able to get past the error and make a donation, her zip code is in numeric values. It is 92234.

    It seems kind of random because I ran a test and was able to submit the form with credit card payment info including my zip wich also starts with 9 and had no problem.

    Why would she be recieving this error?

  • Profile Image
    Cesar
    Answered on May 19, 2014 at 05:27 PM

    This could be due to differet issues. It could be the user may have put a space on the field before of after the zip code. I would suggest to find out which browser the user tried to perform the donation form. If possible, I would also suggest for the user to try Google Chrome when submitting the form. Is this the only user that has had this problem?

    Do let us know if the issue persists. Thank you.