What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    tried use prepopulate app, but keep asking sign in

    Asked by abcmanagement on May 19, 2014 at 11:19 PM

    When I try to use the prepopulate app. it keep asking log in, I can not do anything else. What did I do wrong?

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    JotForm Support

    Answered by ashwin_d on May 20, 2014 at 12:00 AM

    Hello abcmanagement,

    I'm sorry for the trouble caused to you.

    What happens when you try to sign in? Do you get any error or just nothing happens?

    I would suggest you to clear your browser cache and see if that solves your problem. The following guide should help you in clearing the browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Can you try to use "PrePopulate Fields" app from chrome browser and see if that helps you in any way. 

    We will wait for your response.

    Thank you!

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    Answered by abcmanagement on May 20, 2014 at 09:11 AM
    I did the clean.
    I click "populate fields" after click on the link
    it asks for id and password. I put my jetform id and pass word, but
    nothing happen, not go anywhere.
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    JotForm Support

    Answered by Welvin on May 20, 2014 at 10:18 AM

    Kindly try it using Google Chrome, if you have this browser. But first, delete the App Access to your API Settings: http://www.jotform.us/myaccount/api


    I hope that helps.