What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I did a test submission, pressed "submit," and was directed to PayPal. That is correct, as far as it goes, but I never received a submission.

    Asked by michaelanatole on May 20, 2014 at 04:44 PM

    What am I doing wrong?

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    JotForm Support

    Answered by EltonCris on May 20, 2014 at 07:04 PM


    Did you complete the payment process after redirected to Paypal? If you leave on that page, the submissions will end up as pending or incomplete payment on your form submissions page. https://www.jotform.com/help/135-How-to-View-Pending-Submissions?

    If you want to receive email notification on every incomplete payments, you can set that on your payment field properties. Here's how:

    Note that incomplete payment notifications are sent every 30 mins. A submission is considered an incomplete payment is at least 30 minutes old. This is to give allowance for the IPN's to come through to our servers if the payment was completed on Paypal's side, there are times when IPN delivery is delayed.