What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Conditional emails aren't being sent after submissionAsked by optizign13 on May 20, 2014 at 05:16 PM
Hello. I have set up my form to have conditional emails per drop down. I tested it and I am not receiving anything. Can you make sure I set it up correct?
Emails conditional emails hello and
I created a copy of your form, tested all the conditions and by checking our Mail log I could find that the emails are being sent:Current Server: /var/log/jotform/amazonSES.log:[20/May/2014:19:31:30 -0400] 41397869292976 AmazonSES Sent email to email@example.com - MessageID:000001461bf9bd98-7a313c6b-179e-4d5d-80f9-6e53fc74d696-000000 - RequestId:def8159e-e076-11e3-b1f1-c58e9da96eb2 Current Server: /var/log/jotform/amazonSES.log:[20/May/2014:19:30:57 -0400] 41397869292976 AmazonSES Sent email to firstname.lastname@example.org - MessageID:000001461bf93b46-d9b04416-774b-44bb-944a-fa09b3fdc713-000000 - RequestId:cb14fdc8-e076-11e3-9d6a-71a0db09e4b9
Current Server: /var/log/jotform/amazonSES.log:[20/May/2014:19:29:20 -0400] 41397869292976 AmazonSES Sent email to email@example.com - MessageID:000001461bf7c178-ca218768-1b81-478b-bc6a-eab86b6c2dbe-000000 - RequestId:9169f63e-e076-11e3-8eb8-85112eb965c3
I kindly ask you to check your Spam folder, as some email providers take the notifications as Spam. If the difficulty persists you may try adding a custom sender email with Mandrill . Let us know if further support is needed.