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    Conditional emails aren't being sent after submission

    Asked by optizign13 on May 20, 2014 at 05:16 PM

    Hello. I have set up my form to have conditional emails per drop down. I tested it and I am not receiving anything. Can you make sure I set it up correct? 

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    Answered by Carina on May 20, 2014 at 07:35 PM

    I created a copy of your form, tested all the conditions and by checking our Mail log I could find that the emails are being sent:

    Current Server: /var/log/jotform/amazonSES.log:[20/May/2014:19:31:30 -0400] 41397869292976 AmazonSES Sent email to recoverynowsh@gmail.com - MessageID:000001461bf9bd98-7a313c6b-179e-4d5d-80f9-6e53fc74d696-000000 - RequestId:def8159e-e076-11e3-b1f1-c58e9da96eb2 Current Server: /var/log/jotform/amazonSES.log:[20/May/2014:19:30:57 -0400] 41397869292976 AmazonSES Sent email to recoverynowmb@gmail.com - MessageID:000001461bf93b46-d9b04416-774b-44bb-944a-fa09b3fdc713-000000 - RequestId:cb14fdc8-e076-11e3-9d6a-71a0db09e4b9


    Current Server: /var/log/jotform/amazonSES.log:[20/May/2014:19:30:12 -0400] 41397869292976 AmazonSES Sent email to recoverynowap@gmail.com - MessageID:000001461bf88d99-18e830b5-5175-4c5e-9948-a69607aa4fa4-000000 - RequestId:b095d922-e076-11e3-b4df-8162c60d91f4
    Current Server: /var/log/jotform/amazonSES.log:[20/May/2014:19:29:20 -0400] 41397869292976 AmazonSES Sent email to recoverynowdr.r@gmail.com - MessageID:000001461bf7c178-ca218768-1b81-478b-bc6a-eab86b6c2dbe-000000 - RequestId:9169f63e-e076-11e3-8eb8-85112eb965c3


    Current Server: /var/log/jotform/amazonSES.log:[20/May/2014:19:28:17 -0400] 41397869292976 AmazonSES Sent email to recoverynowam@gmail.com - MessageID:000001461bf6ca37-9138fc3d-8ef1-4456-96c0-6003b09c622a-000000 - RequestId:6bb4a3a4-e076-11e3-8039-c712eb3b4d89
    I kindly ask you to check your Spam folder, as some email providers take the notifications as Spam. If the difficulty persists you may try adding a custom sender email with Mandrill . Let us know if further support is needed.