- optizign13Asked on May 20, 2014 at 05:16 PM
Hello. I have set up my form to have conditional emails per drop down. I tested it and I am not receiving anything. Can you make sure I set it up correct?
- CarinaAnswered on May 20, 2014 at 07:35 PM
I created a copy of your form, tested all the conditions and by checking our Mail log I could find that the emails are being sent:Current Server: /var/log/jotform/amazonSES.log:[20/May/2014:19:31:30 -0400] 41397869292976 AmazonSES Sent email to firstname.lastname@example.org - MessageID:000001461bf9bd98-7a313c6b-179e-4d5d-80f9-6e53fc74d696-000000 - RequestId:def8159e-e076-11e3-b1f1-c58e9da96eb2 Current Server: /var/log/jotform/amazonSES.log:[20/May/2014:19:30:57 -0400] 41397869292976 AmazonSES Sent email to email@example.com - MessageID:000001461bf93b46-d9b04416-774b-44bb-944a-fa09b3fdc713-000000 - RequestId:cb14fdc8-e076-11e3-9d6a-71a0db09e4b9
Current Server: /var/log/jotform/amazonSES.log:[20/May/2014:19:29:20 -0400] 41397869292976 AmazonSES Sent email to firstname.lastname@example.org - MessageID:000001461bf7c178-ca218768-1b81-478b-bc6a-eab86b6c2dbe-000000 - RequestId:9169f63e-e076-11e3-8eb8-85112eb965c3
I kindly ask you to check your Spam folder, as some email providers take the notifications as Spam. If the difficulty persists you may try adding a custom sender email with Mandrill . Let us know if further support is needed.