missing submissions

  • Profile Image
    2ezy
    Asked on May 21, 2014 at 06:20 AM

    Hi we have been receiving email submissions but they are not appearing on the jotform platform for todays submissions.

    Thanks Mark

  • Profile Image
    Alb83
    Answered on May 21, 2014 at 06:22 AM

    same problem here

  • Profile Image
    SuperNetwork
    Answered on May 21, 2014 at 06:29 AM
  • Profile Image
    valarcon
    Answered on May 21, 2014 at 06:33 AM

    Me too.  Horrible timing.

  • Profile Image
    dcowan
    Answered on May 21, 2014 at 06:34 AM

    Same here

  • Profile Image
    jacor
    Answered on May 21, 2014 at 06:39 AM

    I have the same problem, with reports done yesterday 20 may 2014.

  • Profile Image
    aykutyilmazz
    Answered on May 21, 2014 at 06:41 AM

    me too.. we are panic...!

  • Profile Image
    dcowan
    Answered on May 21, 2014 at 06:43 AM

    I see that multiple problems are here in the forums but see no replies from the jot team??

  • Profile Image
    Alb83
    Answered on May 21, 2014 at 06:46 AM

    I am lucky because I have downloaded the excel file, but now? It is all ok or we are still missing other subscriptions?

  • Profile Image
    tmnetjc
    Answered on May 21, 2014 at 06:49 AM

    I missing my submissions.. too please help

  • Profile Image
    FARNET
    Answered on May 21, 2014 at 07:00 AM

    Missing all but only a few, seemingly random, submissions... forms cloned yesterday and today also vanished. Extremely embarassing.

  • Profile Image
    tmnetjc
    Answered on May 21, 2014 at 07:09 AM

    Will be get back our submissions? This is scary wei, very urgent and important documents

  • Profile Image
    MSUHistorian
    Answered on May 21, 2014 at 07:19 AM

    Same issue - submissions from yesterday disappeared. This is urgent. 

  • Profile Image
    Yaeosi
    Answered on May 21, 2014 at 07:30 AM

    We've had the same problem. 
    Hopefully they will give us a solution. 

  • Profile Image
    FIANSW
    Answered on May 21, 2014 at 07:45 AM

    Same here!

  • Profile Image
    owenterprise
    Answered on May 21, 2014 at 07:46 AM

    here as well.

  • Profile Image
    amhomelife
    Answered on May 21, 2014 at 07:46 AM

    Same issue for us here!  We have very important data that needs to get out tomorrow.  This has to start working now! 

  • Profile Image
    mycostaricaproperty
    Answered on May 21, 2014 at 07:47 AM

    Same here. Went to bed last night and had about 30 submissions and today I see submissions from a couple of days ago. WTF is going on?

  • Profile Image
    kbarbary
    Answered on May 21, 2014 at 07:50 AM

    SAme here — Need this resolved ASAP!

  • Profile Image
    tmnetjc
    Answered on May 21, 2014 at 08:14 AM

    Let's pray for them that they will get it done quick, I guess they are working their sweat out to solve this issue.

  • Profile Image
    TitusN
    Answered on May 21, 2014 at 10:17 AM

    Hello Everyone,

    Yes we are on high alert.

    The issue is currently being addressed by our developers; For some of you - your forms are possibly.

    Kindly check and confirm.

    In your response, I would encourage each of us to open a new thread so that we can individually respond to each of your issues.

    Thank you for your patience.

  • Profile Image
    TitusN
    Answered on May 21, 2014 at 01:37 PM

    Hello,

    The issue is now fixed - Your forms/submissions have now been restored. 

    This was caused by a database replication problem on our end - and we have fixed it now.

    Please accept our sincere apologies.

  • Profile Image
    francoisuclan
    Answered on May 21, 2014 at 01:40 PM

    Thanks!

  • Profile Image
    owenterprise
    Answered on May 21, 2014 at 01:41 PM
    my form still does not show my changes that I made and put into place
    yesterday. Could you check into this again please? I edited the form to
    include some links to appear conditionally yesterday and the form was saved
    and working all afternoon, now it has reverted back to the way it was on
    Monday before I made all of my changes.
    * “Discover the Difference!”*
    *Chris Shay*
    *Finance Department Manager Director of Technology & Process Development*
    *O&W Enterprises, Inc.*
    P.O. Box 208
    Bassett, VA 24055
    (888) 724-0268 ext. 101
    www.owenterprise.com
    *"The person who says it cannot be done, should not interrupt the person
    who is already doing it." *– Chinese Proverb
    The information contained in this message may be privileged and
    confidential. If you are NOT the intended recipient, please notify the
    sender immediately with a copy to cshay@owenterprise.com and destroy this
    message.
    Please be aware that email communication can be intercepted in transmission
    or misdirected. Your use of email to communicate protected health
    information to us indicates that you acknowledge and accept the possible
    risks associated with such communication. Please consider communicating any
    sensitive information by telephone, fax or mail. If you do not wish to have
    your information sent by email, please contact the sender immediately.
    ...
  • Profile Image
    valarcon
    Answered on May 21, 2014 at 01:51 PM
    I am still having problems on an urgent project. My report shows submittals with no data reflected.
    Help!
    Vivian Alarcon
    Learning Systems Institute
    Florida State University
    Phone: 850/597-3495
    valarcon@lsi.fsu.edu
    ...
  • Profile Image
    TitusN
    Answered on May 21, 2014 at 01:53 PM

    @owenterprise @valarcon

    We would like to investigate the issue further and resolve it as soon as possible. 

    Kindly click here to open a new thread so that we can open a ticket to our developers.

    We sincerely apologize for this inconvinience.

  • Profile Image
    valarcon
    Answered on May 21, 2014 at 02:01 PM
    Thank you.
    http://www.jotform.us/form/41354415469154
    As a new user, I’m betting I hit my quota without realizing there was one. I’m happy to upgrade but will need the data that was in responses.
    Will need no later than tomorrow. Is that possible? And, I can upgrade if that’s required.
    Vivian Alarcon
    Learning Systems Institute
    Florida State University
    Phone: 850/597-3495
    valarcon@lsi.fsu.edu

    ...