missing submissions

Hi we have been receiving email submissions but they are not appearing on the jotform platform for todays submissions.

Thanks Mark

same problem here

Me too.  Horrible timing.

Same here

I have the same problem, with reports done yesterday 20 may 2014.

I see that multiple problems are here in the forums but see no replies from the jot team??

I am lucky because I have downloaded the excel file, but now? It is all ok or we are still missing other subscriptions?

I missing my submissions.. too please help

Missing all but only a few, seemingly random, submissions... forms cloned yesterday and today also vanished. Extremely embarassing.

Will be get back our submissions? This is scary wei, very urgent and important documents

Same issue - submissions from yesterday disappeared. This is urgent. 

We've had the same problem. 
Hopefully they will give us a solution. 

Same here!

Same here. Went to bed last night and had about 30 submissions and today I see submissions from a couple of days ago. WTF is going on?

SAme here — Need this resolved ASAP!

Let's pray for them that they will get it done quick, I guess they are working their sweat out to solve this issue.

Hello Everyone,

Yes we are on high alert.

The issue is currently being addressed by our developers; For some of you - your forms are possibly.

Kindly check and confirm.

In your response, I would encourage each of us to open a new thread so that we can individually respond to each of your issues.

Thank you for your patience.

Hello,

The issue is now fixed - Your forms/submissions have now been restored. 

This was caused by a database replication problem on our end - and we have fixed it now.

Please accept our sincere apologies.

Thanks!

@owenterprise @valarcon

We would like to investigate the issue further and resolve it as soon as possible. 

Kindly click here to open a new thread so that we can open a ticket to our developers.

We sincerely apologize for this inconvinience.