What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What does secure ssl submissions mean?

    Asked by ashtutors on May 21, 2014 at 10:37 AM

    I'm told I have 8/10 secure ssl submissions used up. What does this mean, and how can I increase my limits?

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    JotForm Support

    Answered by Welvin on May 21, 2014 at 12:15 PM

    Hi,

    Secure or SSL Forms are for secure communications between the client (i.e the end user of your form) & Jotforms servers. These communications are encrypted to prevent snooping by a 3rd party, and are useful if any of your forms contain sensitive information.

    You can increase your SSL Limit only by upgrading your account to our Paid Plans. For our pricing and limit information, please check our Pricing Page: http://www.jotform.com/pricing

    Let us know if you have any further questions.

    Thanks

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    Answered by ashtutors on May 21, 2014 at 04:41 PM
    Thanks for that.
    But neither of my forms were set up using SSL, and I don't need it for the info I'm collecting. So how come I'm suddenly getting forms coming in as SSL?
    I'm sure at some point I'll upgrade, but I don't want to do it if it's not needed just yet.
    Thanks.
    Geoff
    ...
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    JotForm Support

    Answered by abajan on May 21, 2014 at 05:23 PM

    Hi Geoff,

    When you're in your form builder, does the browser's address bar have a secure URL (beginning with https) or just a regular (http) one? In other words, are you signed in to the form builder in secure mode or regular mode?

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    Answered by ashtutors on May 22, 2014 at 06:21 AM
    Thanks for that.
    But neither of my forms were set up using SSL, and I don't need it for the info I'm collecting. So how come I'm suddenly getting forms coming in as SSL?
    I'm sure at some point I'll upgrade, but I don't want to do it if it's not needed just yet.
    Thanks.
    Geoff
    ...
  • Profile Image

    Answered by ashtutors on May 22, 2014 at 06:26 AM

    Hi,

    The address bar just says www. there's http or https. I obviously don't want to lose any new form submissions, but I'm not sure how to check whether the forms that one there are ssl or not - as they don't need to be! Would it be worth just getting the code again but ensuring the ssl box isn't ticked?

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    JotForm Support

    Answered by ashwin_d on May 22, 2014 at 10:41 AM

    Hello ashtutors,

    Please share your web page URL where you have embedded your from and we will take a look on why you are receiving SSL submissions. 

    For now I have reset your SSL submission counter to zero. Please be noted that we can do this only once per account. You need to ensure that you are not using your form's secure URL and the secure form embed code needs to be replaced with non secure code.

    We will wait for your web page URL.

    Thank you!