What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    This is a disaster - Form reverts & Submissions Lost

    Asked by markashton on May 21, 2014 at 11:19 AM

    Launched a project for a client ....

    Submissions started yesterday ... I come in this morning and any submissions have gone.

    Spend the whole morning recreating the form ... as the revision history is garbage ...

    WTF ... I need the submissions back ... and do not screw with the form that I had to recreate this morning.

    Can you advise.

    Regards Mark

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 21, 2014 at 12:56 PM

    Hello Mark

    Truly sorry about this. There is a temporary glitch, but our 2nd level engineers are now taking care of it. The problem will be fixed in around 30 minutes. Please rest assured none of your forms or submissions will be lost. We appreciate your patience.