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    I have a form that says I have 8 submissions but only shows 6

    Asked by merylvdm on May 22, 2014 at 10:02 AM

    Yesterday the form showed 6 submissions and I could see 6 . Today it showed 8 submissions so I went to my Inbox  to see who else had signed up - but it only showed the same 6 from yesterday.

    The form is for Introduction to Game Programming Lite

    Screenshot
    Submissions same inbox and
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    JotForm Support

    Answered by KadeJM on May 22, 2014 at 01:46 PM

    Yesterday Morning we experienced a data replication problem which unexpectedly caused some of our user's forms and submissions to disappear. However, The issue was fixed.

    I checked your form and I can currently see your form now shows you've received 9 submissions so far on this form. But when I checked your form submission viewer I did not find them there. Were they there before yesterday? Or have you deleted them? If not then when did you receive the original 6 submissions that are supposed to be there?

     

    Your My Forms:

     

    Your Submissions Viewer:

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    Answered by merylvdm on May 22, 2014 at 04:06 PM

    I have never deleted anything. It was last correct yesterday when it showed 6 and I could see 6. I have never seen the extra ones. I went to look when it showed 8 and couldn't find the new submissions. And now you say there are 9 - I have just got in so haven't checked.

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    Answered by merylvdm on May 22, 2014 at 04:07 PM

    Ok - I just looked. It now shows 7 and I can see 7 responses. Hopefully the 2 that appeared and disappeared were just duplicates because if not I have no idea who they were.

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    JotForm Support

    Answered by EltonCris on May 22, 2014 at 04:51 PM

    @merylvdm 

    Just to clarify that there were no missing or duplicate submissions. It was a problem with the submissions counter that is not showing accurate number and it has now been synced so it is working properly now.

    Thank you once again and apologies for any troubles this has caused.

    Regards!