What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have been losing submitions information, how can recover it?

    Asked by aempresarial on May 22, 2014 at 11:48 AM
    Page URL:

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    JotForm Support

    Answered by EltonCris on May 22, 2014 at 02:42 PM


    The submissions counter of that form seems accurate. Can you please check it again this time?

    There was a glitch recently which was about the submissions counter that increases dramatically and it has already been fixed by our developers. Kindly check your form and let us know if you still see any problems.

    Our apologies for any inconveniences caused.