Mobile App: Kiosk Mode Not Available

  • erica.nicole1227
    Asked on March 3, 2022 at 8:50 PM

    1646358620 6221705c8c3bb 069124BF 4389 4 Screenshot 10

  • Jeric JotForm Support
    Replied on March 4, 2022 at 12:23 AM

    Hi there,

    Thanks for reaching out!

    I was able to replicate your concern. Even in the clone version of the form, kiosk mode is missing but on my other forms, it's available.

    Allow me some time to look into it. If there are updates, I'll let you know.

    Best regards!

  • Jeric JotForm Support
    Replied on March 4, 2022 at 12:56 AM

    Hi there,

    Thanks for your patience!

    We've tested it out to an Android device and it looks to be working as intended. The kiosk mode is available. Looks to be an iOS issue. Are you using an iOS device too?

    Looking forward to hearing from you.

    Best regards!

  • erica.nicole1227
    Replied on March 4, 2022 at 3:23 AM

    Yes this is an IOS device.

  • Sheena JotForm Support
    Replied on March 4, 2022 at 3:28 AM

    Hi erica.nicole1227,

    Allow me a few moments to look into this. I will get back at you with an update.

    Thank you!

  • Marlon_T Jotform Support
    Replied on March 4, 2022 at 3:57 AM

    We're currently waiting for an update regarding your query.

    We'll get back to you when we get a response from our backend team.

    Let us know if you have questions or clarifications, we’re here to help!

    Best regards,

    Marlon

  • Sheena JotForm Support
    Replied on March 4, 2022 at 4:00 AM

    Hi there,

    I tried to replicate your concern but was unable to do so.

    The kiosk mode is showing on my end.

    1646383859 6221d2f3742e5 Screenshot 10

    Could you kindly try to clear the cache of the app or re-install it?

    Let us know if the issue still persist.

  • erica.nicole1227
    Replied on March 4, 2022 at 4:43 AM

    I cleared cache and reinstalled the app. Still didn’t fix issue. 1646386912 6221dee01a778 4F4FFA0C 7479 4 Screenshot 10

  • Patrick_R
    Replied on March 4, 2022 at 4:57 AM

    Hello Erica,

    Thank you for getting back to us with the screenshot. The problem is not replicable on an Android device. However, as you're facing it on an iOS device, we can check this accordingly; but, please ensure that this particular form is downloaded and is available offline.

    Here are the exact instructions to download this form for offline use: how-can-i-use-jotform-mobile-forms-without-internet-access

    In case this doesn't help, let us know.

    Thank you!

  • erica.nicole1227
    Replied on March 4, 2022 at 10:39 AM

    I followed the steps for the offline form and this came up..

    1646408341 6222329521a07 4E746B69 4D4C 4 Screenshot 10


  • Afzal JotForm Support
    Replied on March 4, 2022 at 11:11 AM

    Hello,


    Thank you for the information. You have to remove or disable the payment field since the payment can not be processed offline. After removing the "Membership Package" please let us know if the issue persists.


    Looking forward to hearing from you.

  • erica.nicole1227
    Replied on March 4, 2022 at 11:22 AM

    So a payment option can not be on the form in order for the Kiosk Mode to be available? Is that correct?

  • Kim JotForm Support
    Replied on March 4, 2022 at 12:12 PM

    Hi,

    Thanks for waiting, we hope you are safe and well. Unfortunately, Apple does not allow us to have payment options inside the app. Therefore, Kiosk Mode is not available for the forms that have payment fields.

    Thank you for understanding. If you have any further questions, please let us know. We'd be happy to help.

    Regards,
    Kim