What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to force reset when customer changes selectioin

    Asked by daveprenter on May 23, 2014 at 02:34 AM

    Hi there,


    Thanks as always for your great website.

    We have many conditions set up in our form so that if a customer makes a ski package selection a set number of nights and set number of lift passes are included. (this is done via the  "select packages" condition). There is also an option where the customer can manually choose the number of nights and number of lift passes (build own package) .  Have noticed that if the customer selects a package other than the "build own package" and then subsequently clicks on  "build own package"  that the data and prices from the previous selectiion are retained.  How to force them to go back to zero yet allow the customer to select the number he wants?


    Thanking you , Dave

    Page URL:

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    JotForm Support

    Answered by NeilVicente on May 23, 2014 at 03:54 AM

    We do not have this function yet, but you can instead add a clear fom button to your form so your users can clear all selections made.

    To add a clear form button,

    1. Select your submit button

    2. Toggle Reset Button on


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    Answered by daveprenter on May 23, 2014 at 05:21 AM
    Thank you for your prompt reply, I will give that a try.