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  • Profile Image

    Why do you upgrade an account I never asked to be upgraded

    Asked by marafx2007 on May 23, 2014 at 07:45 AM


    Today I received a weird mail from you.

    This si the text

    Identificazione di ordine: INT140523-1695-72266B
    1 JotForm Premium Monthly


    USD 9,95 ogni mese



    I assure you that I have my account under info@tiscalistorecagliari.it as Premium monthly allready premium!

    The day 20 may I created a FREE NEVER UPGRADIN account using another email info@tiscalistorecagliari.com

    I REPEAT I NEVER ASKED YOU TO UPGRADE  my account info@tiscalisotrecagliari.COM.

    I use only the info@tiscalistorecagliari.IT as PREMIUM:

    I expect a direct telephone contact asp.

    contact Antonia Vasile: 0039 3338107135

    This is  urgent. You are creating job position problems  to an employee and to the company he's working for. 

    If we have no answer  until monday we will proceede on the legal ways.


    Best regards

    Antonia Vasile - Sales contact manager.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 23, 2014 at 09:57 AM

    Hello Antonia,

    I did check both of your account and here are the details :

    Username:  marafx2007 Email address:  info@tiscalistorecagliari.com - This is NOT a premium account.

    Username:  tiscali2013 Email address:  info@tiscalistorecagliari.it - This IS a Premium account.

    The payment invoice you have received for order #INT140423-7382-78962S is actually for account with email address info@tiscalistorecagliari.it.

    Do get back to us if you would like to cancel your subscription.

    Thank you!