What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have received more submissions but the form is not displaying them.

    Asked by Iqahj on May 26, 2014 at 02:52 AM
    Hi may i just check why is my order form not updated when i have 10 customers filling it up? Are u able to check for me. It stops till 186. Im suppose to have more. And its depressing. I receive email that they have filled up. But it wasnt updated it my jotform.
    Iqah
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    JotForm Support

    Answered by ashwin_d on May 26, 2014 at 02:55 AM

    Hello Iqah,

    Are you having issue with your form "Clone of Alternative Order Form with Additional Options Checklist"?

    I did check your account and you have received 202 submission in total and not 186. Please check the screenshot below:

    Do check and get back to us if you actually missing any submission records.

    We will wait for your response.

    Thank you!

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    Answered by Iqahj on May 26, 2014 at 04:11 AM
    Hi it still is. I tried open and closing alot of times.
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by jonathan on May 26, 2014 at 08:10 AM

    @ Iqahj 

    Hi,

    I checked the actual submissions of your form http://www.jotform.me/form/33140850998461

    and it currently have 202 already.

     

    Can you please check again in your form submissions page?

    Make sure you are login to your JotForm account at https://www.jotform.com/login

    to check.

     

    Thanks. 

  • Profile Image

    Answered by Iqahj on June 04, 2014 at 02:31 AM
    Hi can u explain why folder shows 186 but submission is 206?
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by ashwin_d on June 04, 2014 at 06:07 AM

    Hello Iqahj,

    Are you taking about the number 183 which is in the red background color? Please check the screenshot below:

    The number in the red background actually gives you the number of unread submissions you have in your form. If you go to your form's submission page and read the submission, the count will be removed.

    Please be noted that you can also manually mark all the submissions as read. Please check the screenshot below:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!