What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Switch Subscription

    Asked by otch on May 26, 2014 at 04:08 AM


    I need to switch my subscription, cause i need more than 1000 monthly submission (now I have "premium", and I need "Economy"). But when I try to do this, I click on "upgrade" button and see pop-up window:

    "Switching Plans in Process...

    Switch should complete in a few minutes. If it does not contact our support team"


    And nothing else... So, can you switch my subscribe? I need "Economy" service.


  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 26, 2014 at 09:17 AM

    Hello otch,

    I have switched your account to Economy monthly subscription. Please sign out and then sign in to your account for the changes to reflect.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by otch on May 26, 2014 at 09:52 AM

    Hello again, ashwin_d.

    Can you tell me, how long can we use this subscribe

    I mean, "Premium" cost is $10 and "Economy" cost is $20, how can we payd the difference?


    And really thank for your help, we have a lot of problem without your help! =)

  • Profile Image
    JotForm Support

    Answered by Welvin on May 26, 2014 at 10:08 AM

    A prorated refund is applied to your Premium Subscription and the Economy Plan have been charged to your card in full. There's no need to do anything. If you need to switch your subscription in the coming days or months, just please let us know and we'll do it for you.