Switch Subscription

  • otch
    Asked on May 26, 2014 at 4:08 AM

    Hello.

    I need to switch my subscription, cause i need more than 1000 monthly submission (now I have "premium", and I need "Economy"). But when I try to do this, I click on "upgrade" button and see pop-up window:

    "Switching Plans in Process...

    Switch should complete in a few minutes. If it does not contact our support team"

     

    And nothing else... So, can you switch my subscribe? I need "Economy" service.

    Thanks. 

  • Ashwin JotForm Support
    Replied on May 26, 2014 at 9:17 AM

    Hello otch,

    I have switched your account to Economy monthly subscription. Please sign out and then sign in to your account for the changes to reflect.

    Do get back to us if you have any questions.

    Thank you!

  • otch
    Replied on May 26, 2014 at 9:52 AM

    Hello again, ashwin_d.

    Can you tell me, how long can we use this subscribe? 


    I mean, "Premium" cost is $10 and "Economy" cost is $20, how can we payd the difference?

     

    And really thank for your help, we have a lot of problem without your help! =)

  • Welvin Support Team Lead
    Replied on May 26, 2014 at 10:08 AM

    A prorated refund is applied to your Premium Subscription and the Economy Plan have been charged to your card in full. There's no need to do anything. If you need to switch your subscription in the coming days or months, just please let us know and we'll do it for you.

    Thanks