What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    name field data not coming through with stripe form submission

    Asked by mtigue on May 26, 2014 at 07:25 AM

    Hello:

    When I use a Stripe form, I don't receive the name information that is submitted with the stripe form. I understand the credit card details can't come through but I really need the name to come through so I can see who made the purchase or donation?

    Thanks so much.

    name purchase donation credit
  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 26, 2014 at 09:19 AM

    I have submitted a request ticket to enable passing of credit card name to JotForm submission details.

    We will let you know once it becomes implemented.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 27, 2014 at 04:03 AM

    Hi,

    Payer information is now recorded together with the submission data.

    Cheers!

  • Profile Image

    Answered by mtigue on May 29, 2014 at 09:35 AM

    Excellent...I see the payer name coming through with the email but I'm not seeing it in the excel report file.

    And, can the first name/last name please be their own columns in the excel report so that the report can be ordered based on name.

    Thanks so much.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 30, 2014 at 12:03 PM

    Hello,

    Payer info is now included in the excel report file. However, we cannot separate first and last names because most people want them on the same column. Furthermore, we find it unnecessary to separate these data especially when you consider that Excel has built in functions and formulas for separating text in a column.

    Cheers!