What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by swagpaper on May 27, 2014 at 12:39 PM

    This service has stopped forwarding to my business and now we are missed over 100 emails.  Please have someone call me immediately at 312.388.1838.  

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    JotForm Support Manager

    Answered by Jeanette on May 27, 2014 at 01:35 PM

    Sorry, but we do not provide phone support.

    The problem is that the form had no Sender Email in the email alert settings. Anyways, you can download all the submissions you have gotten so far. Please follow the steps in this guide. How to Export Form Data to Excel?

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    Answered by swagpaper on May 27, 2014 at 01:51 PM
    Where are the alert settings? Once I put an email address in the alert
    settings will it start forwarding? I assume if I respond directly from
    Jotform my customers will receive the response until we get this
    straightened out, is that correct?
    *Daniela Fields*
    *reposition, reuse, reinvent*
    Tel: 877.792.4004 x85
    Mobile: 312.388.1838
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    Answered by BryanPaulo on May 27, 2014 at 02:55 PM

    Thank you for contacting us.

    Replying directly to JotForm won't notify your submitter. What I can suggest instead is to setup an email autoresponder that will notify them once they submitted the form. Here's how you can set it up:

    If you want to reply to them using the email notification you received, you can also set the Reply-To field to the email address field of you form. This is also where you can set the Sender Email to noreply@jotform.com.

    Please let us know if you need further help.