- swagpaperAsked on May 27, 2014 at 12:39 PM
This service has stopped forwarding to my business and now we are missed over 100 emails. Please have someone call me immediately at 312.388.1838.Page URL:
- JotForm Support ManagerJeanetteAnswered on May 27, 2014 at 01:35 PM
Sorry, but we do not provide phone support.
The problem is that the form had no Sender Email in the email alert settings. Anyways, you can download all the submissions you have gotten so far. Please follow the steps in this guide. How to Export Form Data to Excel?
- swagpaperAnswered on May 27, 2014 at 01:51 PMWhere are the alert settings? Once I put an email address in the alert
settings will it start forwarding? I assume if I respond directly from
Jotform my customers will receive the response until we get this
straightened out, is that correct?
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- BryanPauloAnswered on May 27, 2014 at 02:55 PM
Thank you for contacting us.
Replying directly to JotForm won't notify your submitter. What I can suggest instead is to setup an email autoresponder that will notify them once they submitted the form. Here's how you can set it up:
If you want to reply to them using the email notification you received, you can also set the Reply-To field to the email address field of you form. This is also where you can set the Sender Email to firstname.lastname@example.org.
Please let us know if you need further help.