What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Fields missing from notification

    Asked by scsoforms on May 29, 2014 at 09:53 AM

    Can you tell me why when the data is emailed that first and alst name does not show up.  I have attached a picture of the email. An help would be appreciated.



  • Profile Image

    Answered by Carina on May 29, 2014 at 12:24 PM

    I created a copy of the form and did a test submission. The First and Last name were visible:

    Did you received the missing information in this test submission?

    Is this a repeated situation or did it happen only with one submission? Also is this data available in the submissions on your Jotform account?

    Let us know if the problem persists.

    Thank you