What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I added an email address to be notified when there is a form submission. It was working properly, but now it has stopped. What do I do now?

    Asked by hunter1970 on May 29, 2014 at 11:57 AM
    Page URL:
    http://www.upscaleremodeling.com

    email
  • Profile Image

    Answered by EliezerN on May 29, 2014 at 02:12 PM

    Hi,

    Upon checking your form notifier I found that the settings are correctly setup and the mail logs for your recipient emails show that the emails are being delivered with no issues:

    Current Server: 

    /var/log/jotform/amazonSES.log:[29/May/2014:07:56:26 -0400] 1933211156 AmazonSES Sent email to steve@upscaleremodeling.com, aj@upscaleremodeling.com -  MessageID:0000014647d6a013-ef8c12f6-2b09-478d-ac78-6ef44bc1bb75-000000 - RequestId:4346860d-e728-11e3-8995-afa557e55a0e

    /var/log/jotform/amazonSES.log:[29/May/2014:10:47:16 -0400] 1933211156 AmazonSES Sent email to steve@upscaleremodeling.com, aj@upscaleremodeling.com -  MessageID:00000146487306dc-ad29612f-553f-4baf-babe-22fd72f7ed1c-000000 - RequestId:20b56a41-e740-11e3-a48b-236959f19cb1

    So, please make sure to check whether the emails are in the spam folder or not. Proabably they are flagged as spam. Whitelisting our domain names may help to resolve this issue, simply contact your email service provider and ask them to whitelist the following domain names:

    We use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Inform us if the issue still persists.

    Thanks