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    My spreadsheet (in Google docs) is not collecting information submitted

    Asked by sriehle on May 29, 2014 at 12:23 PM

    My form, 2014 CDH Application to Host Student from N. Ireland, does not seem to be sending information into the Google spreadsheet it is linked to. Can you help please?

     

    thanks,

    Sharon O'Connor
    Cretin-Derham Hall 

    Page URL:
    http://www.jotform.us/form/41405708550147

    thanks
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 29, 2014 at 02:36 PM

    Hi Sharon,

    Please re-integrate your form to Google Spreadsheet. Remove the current integration and integrate the form again. It should be working normally according to my test on your cloned form.

    I cloned your form and integrated it to Google Spreadsheet. When I submit a test submission, the data is sent to the spreadsheet almost instantly.

    You can submit a test here.

    Cloned Form: http://form.jotformpro.com/form/41485408862966?

    Spreadsheet (See results here): https://docs.google.com/spreadsheets/d/1jHovRG0EJxIIe33m_i1AMjGnXnqDYnfzSRTFFyOS3e4/edit?usp=sharing

    If the issue persist, try clearing your browser's cache first or try using different browser.

    We'll await your updates. Thanks!