What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My spreadsheet (in Google docs) is not collecting information submitted

    Asked by sriehle on May 29, 2014 at 12:23 PM

    My form, 2014 CDH Application to Host Student from N. Ireland, does not seem to be sending information into the Google spreadsheet it is linked to. Can you help please?



    Sharon O'Connor
    Cretin-Derham Hall 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 29, 2014 at 02:36 PM

    Hi Sharon,

    Please re-integrate your form to Google Spreadsheet. Remove the current integration and integrate the form again. It should be working normally according to my test on your cloned form.

    I cloned your form and integrated it to Google Spreadsheet. When I submit a test submission, the data is sent to the spreadsheet almost instantly.

    You can submit a test here.

    Cloned Form: http://form.jotformpro.com/form/41485408862966?

    Spreadsheet (See results here): https://docs.google.com/spreadsheets/d/1jHovRG0EJxIIe33m_i1AMjGnXnqDYnfzSRTFFyOS3e4/edit?usp=sharing

    If the issue persist, try clearing your browser's cache first or try using different browser.

    We'll await your updates. Thanks!