My spreadsheet (in Google docs) is not collecting information submitted

  • sriehle
    Asked on May 29, 2014 at 12:23 PM

    My form, 2014 CDH Application to Host Student from N. Ireland, does not seem to be sending information into the Google spreadsheet it is linked to. Can you help please?

     

    thanks,

    Sharon O'Connor
    Cretin-Derham Hall 

    Page URL: http://www.jotform.us/form/41405708550147
  • Elton Support Team Lead
    Replied on May 29, 2014 at 2:36 PM

    Hi Sharon,

    Please re-integrate your form to Google Spreadsheet. Remove the current integration and integrate the form again. It should be working normally according to my test on your cloned form.

    I cloned your form and integrated it to Google Spreadsheet. When I submit a test submission, the data is sent to the spreadsheet almost instantly.

    You can submit a test here.

    Cloned Form: http://form.jotformpro.com/form/41485408862966?

    Spreadsheet (See results here): https://docs.google.com/spreadsheets/d/1jHovRG0EJxIIe33m_i1AMjGnXnqDYnfzSRTFFyOS3e4/edit?usp=sharing

    If the issue persist, try clearing your browser's cache first or try using different browser.

    We'll await your updates. Thanks!