form closed although account was upgraded

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    eliktz
    Asked on May 29, 2014 at 12:59 PM

    Hi, i have upgraded my account and paid 9.95$ but got a message that my account is over the limit and was closed (although it was'nt according to my plan).

    what is up??

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    EltonCris
    Answered on May 29, 2014 at 02:58 PM

    Hi,

    Our apologies. 

    When I check your order, I found no username in it so that's the reason why your account wasn't automatically upgraded by the system. Anyway, I have now fixed it so it should be fine by now.

    Kindly relogin from your account to view the changes. 

    Thanks and have a good day!