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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    form closed although account was upgraded

    Asked by eliktz on May 29, 2014 at 12:59 PM

    Hi, i have upgraded my account and paid 9.95$ but got a message that my account is over the limit and was closed (although it was'nt according to my plan).

    what is up??

    upgraded message my account upgraded my account
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 29, 2014 at 02:58 PM

    Hi,

    Our apologies. 

    When I check your order, I found no username in it so that's the reason why your account wasn't automatically upgraded by the system. Anyway, I have now fixed it so it should be fine by now.

    Kindly relogin from your account to view the changes. 

    Thanks and have a good day!