What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
form closed although account was upgradedAsked by eliktz on May 29, 2014 at 12:59 PM
Hi, i have upgraded my account and paid 9.95$ but got a message that my account is over the limit and was closed (although it was'nt according to my plan).
what is up??
When I check your order, I found no username in it so that's the reason why your account wasn't automatically upgraded by the system. Anyway, I have now fixed it so it should be fine by now.
Kindly relogin from your account to view the changes.
Thanks and have a good day!