form closed although account was upgraded

Hi, i have upgraded my account and paid 9.95$ but got a message that my account is over the limit and was closed (although it was'nt according to my plan).

what is up??

Hi,

Our apologies. 

When I check your order, I found no username in it so that's the reason why your account wasn't automatically upgraded by the system. Anyway, I have now fixed it so it should be fine by now.

Kindly relogin from your account to view the changes. 

Thanks and have a good day!