My recipents are recieving blank forms?

  • jxdavis
    Asked on May 29, 2014 at 7:30 PM

    I have the sent the form from the website and an app I created however this all thats being recieved.

    From: JotForm [mailto:noreply@jotform.com]
    Sent: Thursday, May 29, 2014 3:52 PM
    To: Public Safety Dispatchers
    Subject: Suspicious Activity Report

    Suspicious Activity Report

    Metro Department of Public Safety

     

     

     

    Your Message

     
  • Elton Support Team Lead
    Replied on May 30, 2014 at 1:13 AM

    Hi,

    The field tag that is supposed to be replaced with the actual data entered by the user when the notification is sent to email is not on your form notification. You must add it there so it will appear on email.

    Here's hoe:

    My recipents are recieving blank forms? Image 1 Screenshot 20

    Thanks!

  • jxdavis
    Replied on May 30, 2014 at 2:05 PM

    This worked for this form. However on my incident report form the email address is not working I have set up any suggestions?

  • Elton Support Team Lead
    Replied on May 30, 2014 at 3:06 PM

    Hi,

    Did you follow the same steps and check if your field tags are correct?

    I think the easiest way to resolve this is to recreate your existing form notification so the tags are re-generated with the correct one. Just delete your existing form notification and create a new one.

    Thanks!