What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I wanted to downgrade my plan to the free plan. 5/30/14

    Asked by jerryike on May 30, 2014 at 09:37 AM
  • Profile Image

    Answered by EliezerN on May 30, 2014 at 11:16 AM


    Downgrading your account to the Free plan would imply to cancel your current Economy Monthly subscription (INT140523-4193-57942B), perform a refund of your last payment and then set your account back to free. That means you would no longer enjoy of the benefits that the Economy plan gives you.

    With that said, could you please confirm if you want us to proceed to the steps mentioned above in order to set your account back to free?

    We will wait for your confirmation.


  • Profile Image

    Answered by jerryike on May 30, 2014 at 11:18 AM

    Yes, please proceed. Thank you very much. JOTFORM 4 PREZ!!!

  • Profile Image

    Answered by EliezerN on May 30, 2014 at 11:36 AM

    Thank you for the confirmation.

    Your subscription was canceled and your account is now in FREE status. I also requested the refund of your last payment, please expect to receive the money within a time frame of 5 to 10 days.

    Please inform us if you need further assistance with this query.