I wanted to downgrade my plan to the free plan. 5/30/14

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    jerryike
    Asked on May 30, 2014 at 09:37 AM
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    EliezerN
    Answered on May 30, 2014 at 11:16 AM

    Hi,

    Downgrading your account to the Free plan would imply to cancel your current Economy Monthly subscription (INT140523-4193-57942B), perform a refund of your last payment and then set your account back to free. That means you would no longer enjoy of the benefits that the Economy plan gives you.

    With that said, could you please confirm if you want us to proceed to the steps mentioned above in order to set your account back to free?

    We will wait for your confirmation.

    Thanks

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    jerryike
    Answered on May 30, 2014 at 11:18 AM

    Yes, please proceed. Thank you very much. JOTFORM 4 PREZ!!!

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    EliezerN
    Answered on May 30, 2014 at 11:36 AM

    Thank you for the confirmation.

    Your subscription was canceled and your account is now in FREE status. I also requested the refund of your last payment, please expect to receive the money within a time frame of 5 to 10 days.

    Please inform us if you need further assistance with this query.

    Thanks