What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paid premium but does not reflect in my account.

    Asked by Maru-san on May 30, 2014 at 05:38 PM

    Boa tarde, Eu fiz o upgrad á mais ou menos uma semana, e ainda recebo mensagens de que ele ainda nao foi feito. Recebi confirmação de pagamento do jotform mas foi só cobrado, o upgrade não foi feito.

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    Answered by jedcadorna on May 30, 2014 at 07:16 PM


    We apologize for the inconvenience.

    When I checked your reference number in the confirmation the username was "underfined" maybe you were not logged in when you made a payment. I corrected this from our end you should now see your account in Premium plan.

    If you need further help please let us know.

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    Answered by Maru-san on May 30, 2014 at 07:21 PM
    Ol N recebemos sua mensagem e em breve vocserrespondido!