What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    HTML editor

    Asked by SMUJotForm on May 30, 2014 at 07:58 PM

    Hi team!

    The HTML editor seems to have some glitches when users are making edits.  We did some training with other users and here is what we ran into:

    One user tried to udate html code for a tex area but it would not save

    Another user was making edits to the email notificaton and the cursor was not staying where it was selected.


    Have there been other complaints?  Any development going on in that area that could be causing this?


    Thanks as always!


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    JotForm Support

    Answered by BDAVID on May 30, 2014 at 08:53 PM

    As far as I see, there have not been reports regarding that, I tried the Text field, and when editing the HTML it saves without a problem, also the behavior of the cursor is not happening on my end.

    It might have been a temporary glitch, let us know if you see that is still happening, I would suggest you to clear browser's cache, also if you could specify if it happens on a specific browser, that would be helpful

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    Answered by SMUJotForm on June 02, 2014 at 06:29 PM

    OK, great!  Thanks!

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    Answered by SMUJotForm on June 05, 2014 at 01:13 PM

    We have heard the issues were with IE and Firefox.  Chrome seems to work just fine.  

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    JotForm Support Manager

    Answered by Jeanette on June 05, 2014 at 02:35 PM

    Yes, Chrome is the recommended browser to edit forms. Kind regards.