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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Payment submission not showing in submissions list

    Asked by sbjt2005 on May 31, 2014 at 11:20 PM

    I have had a parent sign up a player and I received a email from paypal that they have paid but it is not showing up on my submissions list?

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    JotForm Support

    Answered by Welvin on June 01, 2014 at 01:03 PM

    Hi,

    Please kindly check your form's Incomplete Payment: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments. Check if the payment submission has landed there. 

    In addition, we advise to enable IPN (Instant Payment Notification) to your Paypal Account. Here's a guide on how you can do that: http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal.

    For you to understand why this is needed, please check this guide: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.

    Hope that helps!

    Thanks