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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment submission not showing in submissions list

    Asked by sbjt2005 on May 31, 2014 at 11:20 PM

    I have had a parent sign up a player and I received a email from paypal that they have paid but it is not showing up on my submissions list?

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    JotForm Support

    Answered by Welvin on June 01, 2014 at 01:03 PM


    Please kindly check your form's Incomplete Payment: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments. Check if the payment submission has landed there. 

    In addition, we advise to enable IPN (Instant Payment Notification) to your Paypal Account. Here's a guide on how you can do that: http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal.

    For you to understand why this is needed, please check this guide: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.

    Hope that helps!