What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account has been suspended, and I don't know why

    Asked by neihardtSRA on June 01, 2014 at 11:39 AM

    this is neihardtSRA and my account has been suspended mistakenly. I just got the account today and created my first complete form, but when I tried to log in again, I was locked out. Thank you for your help

    my account and
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    JotForm Support Manager

    Answered by Jeanette on June 01, 2014 at 03:44 PM

    Doing untitled forms with unlabeld fields will make any form as suspicious to our automated system, pasting HTML code or URLs into HTML text fields will make it evern worse.

    I see you have been testing our builder, but I do recommend you to never leave a form as untitled or with unlabeled fields, you should not also try to paste scripting codes, otherwise, it would be considered as spam and your account along with the forms would be suspended.