Cannot clone form from my account

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    HelloNingbo
    Asked on June 02, 2014 at 12:14 PM

    Dear Sir,

    I just tried today cloning my "Contact us" form.

    I selected the form and clicked on "More" on the right side of screen, then clicked on "Clone form"

    I do see a kind of small round clock at the bottom right of my page saying "working" but finally nothing happens.

     

    I tried several times but no new form is created.

    Can you please tell me if I did anything wrong (?)

     

    THANK YOU VERY MUCH for your kind help!

    Patrick

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    Carina
    Answered on June 02, 2014 at 03:05 PM

    Hello Patrick 

    The process you described is correct. I inspected the account and the form, and it seems there is some difficulty with that specific form. I kindly ask you to try the cloning from a url process instead.

    This is your form's url: http://www.jotform.com/form/12250705176

    From my tests this process solves this situation.

    Please get back to us if further support is needed.

  • Profile Image
    HelloNingbo
    Answered on June 02, 2014 at 08:55 PM

    Hello Carina!

    I did not know we could clone from a url...

    That worked great and is so easy. Problem is now solved :-)

     

    THANK YOU for your great help!!!

    Patrick

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    ashwin_d
    Answered on June 02, 2014 at 10:57 PM

    Hello Patrick,

    On behalf of my colleague, you are welcome.

    I am glad to know that your problem is solved.

    Do get back to us if you have any questions.

    Thank you!