What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    A question about submissions and users

    Asked by im2fst4u on June 02, 2014 at 10:43 PM

    When my users do a submission through my form how will it work? Will I receive all the submissions and have to redirect them to the user? And more importantly; When they click submit and recieve the file will my users see the hidden fields in the form and the results within them? (I have calculations going on in the background I don't wish for them to see)

    Submissions and calculations hidden all
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    JotForm Support

    Answered by ashwin_d on June 03, 2014 at 02:34 AM

    Hello im2fst4u,

    Yes when your user submit the form, you will receive all the submissions in your email. You can also check your submission by going to your form's submission page. The following guide should help you:  http://www.jotform.com/help/269-How-to-view-Submissions

    I am not sure if I have understood your this question:  Will I receive all the submissions and have to redirect them to the user?

    Do you want to send a copy of the submission data to your user as well? You need to simply add a form auto responder in your form and that will send the email to the person who submitted your form. Following guide should help you:  http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    And more importantly; When they click submit and recieve the file will my users see the hidden fields in the form and the results within them? (I have calculations going on in the background I don't wish for them to see)

    No if the form fields are hidden, your users will not be able to see them.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by im2fst4u on December 03, 2014 at 10:32 PM

    "No if the form fields are hidden, your users will not be able to see them."

    Will this be the case as well when they receive the submission from the Auto Responder?

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    JotForm Support

    Answered by ashwin_d on December 03, 2014 at 11:50 PM

    Hello im2fst4u,

    Actually no. The notification email alert will always display all the form fields including the hidden fields as well. But you can edit you notification email alert template and delete the field which you do not want to display in submission emails. Please check the screenshot below:

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!