What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving submission notification email

    Asked by artsjoco on June 03, 2014 at 03:38 PM
  • Profile Image

    Answered by Jim_Rank on June 03, 2014 at 04:40 PM

    Hi Artsjoco,

    Accept my apologies for the inconvenience caused to you. I have checked your account and your email notifications setup too.I have got that you didn't setup noreply@jotform.com as your sender email.I believe that's making troubles for email notifications setup.

    Please see the picture below-

    So,kindly set Email sender email to noreply@jotform.com and check whether it works fine.

    You may check this link to know more details about email notifications setup-

    Please confirm us if the problem is solved.

    Thanks !