What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When I receive email notifications, they come from JotForm instead of the applicant's name like before.

    Asked by WetNoseInc on June 04, 2014 at 03:05 PM

    I used to get email notifications when someone filled out an application and the sender's address was the applicant's name.  Now, the sender says JotForm  with the subject: Notification 1.  I have to open every email to see who the applicant is.  How did this change and how can I change it back?

    Thanks, Sheila


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    JotForm Support Manager

    Answered by Jeanette on June 04, 2014 at 06:28 PM

    I just made some tests and I can get the name as the sender name in the submission.

    Probably the email client you are using is taking "noreply@jotform.com"  and showing it "JotForm" .

    There is a workaround to still get the notifications with the Submitter Name and email address, please check this guide in order to find out more details.