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    Unable to open my form in smartphone.

    Asked by adrianmartins on June 04, 2014 at 07:33 PM

    I have been trying to access my form on smartphones but it seems the site is froze, my form will not download on various phones, is there a server problem?

    Page URL:
    http://form.jotform.us/form/41495484116155

    problem site
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    JotForm Support

    Answered by ashwin_d on June 05, 2014 at 12:18 AM

    Hello adrianmartins,

    Are you trying to access your form with its direct URL or have you embedded it in your web page?

    I did check your form in my iPhone device and it seems to load without any issues. Please be noted that our forms are already optimized for mobile phones. The issue comes up when you embed your form in your web page. Please share the web page URL and we will take a look. You may also like to embed your form using its iFrame embed code and see if that solves your problem:  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    We will wait for your response.

    Thank you!