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  • Profile Image

    No confirmation email

    Asked by Region5camps on June 05, 2014 at 11:44 AM

    I have created a form and if I look at the submissions, all the information is there but it is not showing on my confirmation email. Why?

    Submissions email confirmation email notification email
  • Profile Image
    JotForm Support

    Answered by Welvin on June 05, 2014 at 02:07 PM

    Hi,

    You have a few forms, is this the correct form in question: http://www.jotformpro.com/form/31524113087951

    Checking your current settings, the way how you setup the multiple recipients is not correct. You have to separate the email addresses with a comma then space, example:

    jotform@support@jotform.com, support@jotform.com

    Please change it to this setting so to receive the form notification. I'd also like to add since you are using a custom addresses, whitelisting our IP Addresses and Domains should help: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

    You can find more details on this article: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope that helps!

    Thanks