What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving orders in my email?

    Asked by zena3546 on June 05, 2014 at 03:07 PM

    direct link:

    http://form.jotform.us/form/31482653123146

    website link:

    http://www.linensforanimals.org/order-linens.html

     

    The emails should go to lori@linensforanimals.org

    Thanks

    Page URL:
    http://www.linensforanimals.org/order-linens.html

    email google aps gmail
  • Profile Image
    JotForm Support

    Answered by Mike_T on June 05, 2014 at 04:26 PM

    Thank you for contacting us.

    Your email address is no blocked on our side. Please check your Spam folder through Google webmail.

    Also, you can whitelist our IPs on Google Apps:

    Whitelisting JotMails IP Addresses

    Alternatively, switch your Email Notification to our recomended sender email noreply@jotform.com:

    How to setup email alerts to prevent email bouncing related issues

    It will switch the sending method from our SMTP to Amazon SES.

    Please let us know if you need any further assistance. We will be happy to help.