Why am I not receiving orders in my email?

  • Profile Image
    zena3546
    Asked on June 05, 2014 at 03:07 PM

    direct link:

    http://form.jotform.us/form/31482653123146

    website link:

    http://www.linensforanimals.org/order-linens.html

     

    The emails should go to lori@linensforanimals.org

    Thanks

  • Profile Image
    Mike_T
    Answered on June 05, 2014 at 04:26 PM

    Thank you for contacting us.

    Your email address is no blocked on our side. Please check your Spam folder through Google webmail.

    Also, you can whitelist our IPs on Google Apps:

    Whitelisting JotMails IP Addresses

    Alternatively, switch your Email Notification to our recomended sender email noreply@jotform.com:

    How to setup email alerts to prevent email bouncing related issues

    It will switch the sending method from our SMTP to Amazon SES.

    Please let us know if you need any further assistance. We will be happy to help.