What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can I create an Automatic Response email

    Asked by heatsource on June 05, 2014 at 03:45 PM


     I would like to set up an automatic response email for when someone submits their form information. With a message

    eg 'Thank you for you interest. We will be in touch shortly'

    cheers Paul

    Page URL:

  • Profile Image

    Answered by EliezerN on June 05, 2014 at 04:45 PM


    That is possible by creating an Autoresponder email. Kindly follow these steps to know how: 

    1. Click on "Setup & Embed" tab on the form builder toolbar.
    2. Click on "Email Alerts"
    3. Click on "Add New Email"

    4. Select "Autoresponder Email" and click "Next"

    5. Put your Sender Name, Select your Sender Email (we advice to select "noreply@jotform.com" as the Sender Email as this helps to ensure that the auto-response is not identified by the recipient's email provider as spam.) Reply-to Email should be your email address. Important: The Recipient Email should be the "Email" field of your form:

    6. After clicking "Next" you will get the Compose Email wizard. You can delete the default content and insert your message "Thank you for you interest. We will be in touch shortly'" there.
    Then then click on "Finish" button to save the autoresponder email. Please be sure to save your form changes.

    You can also find these steps on this guide: Creating a form Autoresponder
    Once you create the Autoresponder, your form users will receive an email right after they submit the form.
    Inform us if you need further assistance with this query.