Can I create an Automatic Response email

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    Asked on June 05, 2014 at 03:45 PM


     I would like to set up an automatic response email for when someone submits their form information. With a message

    eg 'Thank you for you interest. We will be in touch shortly'

    cheers Paul

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    Answered on June 05, 2014 at 04:45 PM


    That is possible by creating an Autoresponder email. Kindly follow these steps to know how: 

    1. Click on "Setup & Embed" tab on the form builder toolbar.
    2. Click on "Email Alerts"
    3. Click on "Add New Email"

    4. Select "Autoresponder Email" and click "Next"

    5. Put your Sender Name, Select your Sender Email (we advice to select "" as the Sender Email as this helps to ensure that the auto-response is not identified by the recipient's email provider as spam.) Reply-to Email should be your email address. Important: The Recipient Email should be the "Email" field of your form:

    6. After clicking "Next" you will get the Compose Email wizard. You can delete the default content and insert your message "Thank you for you interest. We will be in touch shortly'" there.
    Then then click on "Finish" button to save the autoresponder email. Please be sure to save your form changes.

    You can also find these steps on this guide: Creating a form Autoresponder
    Once you create the Autoresponder, your form users will receive an email right after they submit the form.
    Inform us if you need further assistance with this query.