What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I have all fields show on a submission, even if they were left blank?

    Asked by jennking on June 12, 2014 at 01:00 PM

    In order to be HIPAA compliant, I am following the steps provided on previous threads. Specifically #2, which states to set up Email Notifications without any specific information. However, when we log onto our jotform account to see the submissions, we want to be able to see ALL questions on the form even if the client did not answer a question. This will allow us to have a better understanding of what information we may need to get from the client in person.

    Currently, when I view submissions thru the jotform page, only the questions answered by the client are displayed. Is there a way to have all questions displayed, even unanswered ones?

    And we are using the "Form Collapse" tool on some of our forms, when trying to get a pdf of these forms, the information located within that section is not visable. Ideally, we would also like to be able to print out a blank form for clients who may be here in person and need to fill it out.


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    Answered by BryanPaulo on June 12, 2014 at 01:49 PM

    Thank you for contacting us.

    You can set the option to show empty fields on your submission page. Just click the small wrench icon on the upper right hand (right below the delete button) then uncheck the Auto Hide Empty Fields.

    Let us know if you need further help.

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    Answered by sarajenny on June 12, 2014 at 02:38 PM

    Perfect, thank you!