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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot get payments

    Asked by aquasports on June 12, 2014 at 04:48 PM

    At your site it says the payment went thru at pay pal pro no record of payment

    Page URL:

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    JotForm Support

    Answered by jonathan on June 12, 2014 at 05:57 PM


    In your payment form http://www.jotform.com/41416009083144  was there actually a successful payment transactions done already?

    Though I am not sure yet, but when I checked the form submissions, I was not able to see any submission that have completed payments yet. All of the submissions were submissions that do not have payment transactions on them.

    Please take note that the payment tool (Purchase Online) in your form is NOT a mandatory field. Meaning, the form can be successfully submitted even without doing any payments.

    If there were incomplete submissions in the Incomplete Payment inbox, most likely the form respondent did not proceed with the actual payments.

    Please review this user guide also  -How-to-View-Incomplete-Payments

    and this  -Paypal-Incomplete-Payments-FAQ

    Hope this help. Please inform us if you need further assistance.