What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by kingsbiergarten on June 13, 2014 at 11:41 AM


    I am not recieving a copy of the forms from thoe who are purchasing my product.

    Sometimes I recieve it on my email, sometimes not.

    Sometimes there is a copy on my online inbox, sometimes there is not.

    I filled an order out myself and I recieved the order submission to my email however it was not on my FORM INBOX on this site.

    Other customers forms after making the payment aren't being sent at all.

    Please let me know what's going on!


    Philipp Sitter

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    JotForm Support

    Answered by david on June 13, 2014 at 02:00 PM


    We were experiencing some issues with form submissions this morning but our engineering team seems to have everything fixed.  If you are still have troubles please let us know and we will look in to it right away.  Thank you for your patience.

    Thank you for using Jotform!